Freshdesk Update Email Settings

• multiple_toboolean
  Allow multiple email addresses in the To field when sending outbound emails from Freshdesk
• email_subject_matchboolean
  Enable ticket threading based on matching email subject lines
• extended_quoted_textboolean
  Enable extended quoted text detection to better identify and handle quoted content in email replies
• skip_ticket_threadingboolean
  Disable automatic ticket threading based on email conversation history
• personalized_email_repliesboolean
  Enable or disable personalized email replies. When enabled, emails to customers will include personalized content
• allow_wildcard_ticket_createboolean
  Allow tickets to be created when emails are sent to wildcard addresses configured in your mailbox
• threading_without_user_checkboolean
  Enable email threading without validating that the sender matches the original requester
• auto_response_detector_toggleboolean
  Enable automatic detection of auto-response emails to prevent automatic replies from creating tickets or updating existing ones
• create_requester_using_reply_toboolean
  Create requester using the Reply-To address instead of the From address when processing incoming emails
• threading_without_ticket_id_checkboolean
  Enable email threading without requiring a ticket ID in the email subject or references
• allow_agent_to_initiate_conversationboolean
  Allow agents to initiate new email conversations with customers directly from Freshdesk
• original_sender_as_requester_for_forwardboolean
  Set the original sender as the requester when emails are forwarded to Freshdesk

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

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No published Skills explicitly reference this Action yet.