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Freshdesk Tools

Freshdesk Update Solution Folder

Tool to update an existing solution folder in Freshdesk knowledge base. Use when you need to modify folder properties such as name, description, visibility settings, or folder hierarchy.

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Use Freshdesk Update Solution Folder

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Inputs

  • namestring
    Name of the solution folder
  • folder_idinteger
    Required
    The unique identifier of the solution folder to update
  • visibilityinteger
    Visibility setting for the folder (1=All users, 2=Logged in users, 3=Selected companies, 4=Selected contacts)
  • company_idsarray
    Array of company IDs associated with the folder. Used when visibility is set to selected companies.
  • descriptionstring
    Description of the solution folder
  • language_codestring
    Optional language code for multilingual folder translation (e.g., 'en', 'es', 'fr'). When provided, updates the folder in that specific language.
  • parent_folder_idinteger
    ID of the parent folder for creating folder hierarchy. Set to null or omit to make it a top-level folder.
  • company_segment_idsarray
    Array of company segment IDs for segmentation
  • contact_segment_idsarray
    Array of contact segment IDs for customer segmentation

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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