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Freshdesk Tools

Freshdesk Update Solutions

Tool to update an existing solution article in Freshdesk. Use when you need to modify the title, description, status, tags, or SEO metadata of a solution article. All parameters are optional; only include fields you want to update.

Write actionRisk level 2 of 5API key connection
Use Freshdesk Update Solutions

Pricing and limits

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • idinteger
    Required
    The unique identifier of the solution article to update
  • tagsarray
    Tags for the article
  • titlestring
    Title of the solution article
  • statusinteger
    Status of the article (1=Draft, 2=Published). To unpublish an article, pass status as 1.
  • agent_idinteger
    Agent ID associated with the article
  • seo_dataobject
    Meta data for search engine optimization containing meta_title, meta_description, and meta_keywords (array)
  • descriptionstring
    Description/content of the article in HTML format
  • language_codestring
    Optional language code for updating translated articles (e.g., 'en', 'es', 'fr'). If specified, updates the article in that language.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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