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AppsFreshdesk ToolsFreshdesk Update Ticket

Freshdesk Tools

Freshdesk Update Ticket

Tool to update an existing ticket in Freshdesk. Use when you need to modify ticket attributes like subject, priority, status, description, or custom fields.

Write actionRisk level 2 of 5API key connection

Use Freshdesk Update Ticket

Pricing and limits

Product

Aident Loadout Aident Playbook Editor Open-CUAK

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Pricing

Free

Unified payment

Not currently supported

Inputs

namestring
Name of the requester.
tagsarray
Array of tags to associate with the ticket.
typestring
Type of the ticket. Default types: Question, Incident, Problem, Feature Request. Custom types configured in your Freshdesk instance (e.g., Billing, Refund, Bug, Enhancement) are also supported.
emailstring
Email address of the requester.
phonestring
Phone number of the requester.
due_bystring
Timestamp when the ticket is due to be resolved in ISO 8601 format (e.g., '2026-01-30T15:00:00Z').
sourcestring
Enum for ticket source values.
statusstring
Enum for ticket status values.
subjectstring
Subject of the ticket.
group_idinteger
ID of the group to which the ticket has been assigned.
prioritystring
Enum for ticket priority values.
fr_due_bystring
Timestamp when the first response is due in ISO 8601 format (e.g., '2026-01-28T15:00:00Z').

Observable output

data
Required
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Required
Whether or not the action execution was successful or not

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