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Freshdesk Tools

Freshdesk Update Time Entry

Tool to update an existing time entry in Freshdesk. Use when you need to modify time entry details such as duration, notes, billable status, or agent assignment. Note: start_time cannot be updated if the timer is running, and timer_running cannot be set to its current value.

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Use Freshdesk Update Time Entry

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Pricing
Free
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Not currently supported

Inputs

  • idinteger
    Required
    The unique identifier of the time entry to update. This is a required field.
  • notestring
    Notes or description about the time entry. Provides context about the work performed.
  • agent_idinteger
    The ID of the agent associated with the time entry. Used to reassign the time entry to a different agent.
  • billableboolean
    Boolean indicating if the time entry is billable. Set to true for billable time, false for non-billable time.
  • start_timestring
    The start time of the time entry in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC. Note: This field cannot be updated if the timer is currently running.
  • time_spentstring
    Amount of time spent in HH:MM format (e.g., '02:00' for 2 hours, '00:30' for 30 minutes).
  • executed_atstring
    The date/time when the work was executed in ISO 8601 format (YYYY-MM-DDTHH:MM:SSZ) in UTC.
  • timer_runningboolean
    Boolean indicating if the timer is currently running. Note: Cannot be set to the same value as before - this field is used to toggle the timer state.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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