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Freshdesk Tools

Freshdesk View Automations

Tool to view details of a specific automation rule in Freshdesk. Use when you need to retrieve comprehensive information about an automation rule including its triggers, conditions, and actions.

Write actionRisk level 2 of 5API key connection
Use Freshdesk View Automations

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Inputs

  • idinteger
    Required
    The unique identifier of the specific automation rule to retrieve.
  • automation_type_idinteger
    Required
    The automation type ID. Valid values: 1 (ticket creation rules - triggered when a ticket is created), 3 (time-based triggers - run on schedule based on ticket state), 4 (ticket update rules - triggered when a ticket is updated). Note: type 2 is not accessible via API.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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