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Freshdesk Tools

Freshdesk View Ticket

Views an existing ticket in Freshdesk. Ticket details are returned nested under `response_data` in the tool response.

Write actionRisk level 2 of 5API key connection
Use Freshdesk View Ticket

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Free
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Inputs

  • includestring
    Comma-separated list of additional information to include in the response. Valid values: 'stats' (ticket timing statistics like first response time), 'requester' (full requester details), 'company' (company information). Example: 'stats,requester,company' to include all expansio…
  • ticket_idinteger
    Required
    ID of the ticket to be viewed

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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