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Freshservice Tools

Freshservice Bulk Update Tickets

Tool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.

Write actionRisk level 2 of 5API key connection
Use Freshservice Bulk Update Tickets

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Pricing
Free
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Not currently supported

Inputs

  • idsarray
    Required
    List of Freshservice ticket IDs to update
  • update_fieldsobject
    Required
    Dictionary of ticket fields to update. Allowed keys include 'subject', 'description', 'status', 'priority', 'responder_id', 'group_id', 'type', 'tags', 'custom_fields', etc.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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