Freshservice Tools
Freshservice is a cloud-based IT service management (ITSM) solution with incident management, asset management, and IT service automation capabilities
Use Freshservice Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Freshservice Tools. Choose from 12 supported Actions. Review each execution in Audit.
Connect Freshservice Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
IntegrationPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Freshservice Bulk Update TicketsTool to bulk update multiple Freshservice tickets by sequential update calls. Use when you need to update fields across many tickets in absence of a native bulk API.
- Freshservice Create Service RequestCreate a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
- Freshservice Create TicketTool to create a new ticket. Use when you need to log an incident or service request.
- Freshservice Delete ReleaseTool to delete a release from Freshservice. Use when you need to permanently remove a release from the system. This action is irreversible — the release cannot be recovered once deleted.
- Freshservice Delete Solution ArticleTool to delete a solution article from the knowledge base by its ID. This action is irreversible — the article cannot be recovered once deleted. Use this action when you need to permanently remove a solution article from Freshservice.
- Freshservice Delete Solution CategoryTool to delete a solution category in Freshservice. Use this action when you need to remove a solution category that is no longer needed. This action is irreversible — the category cannot be recovered once deleted.
- Freshservice Get Problem Form Fields By WorkspaceTool to list problem form fields. Use when you need to retrieve the form fields available for problems in a specific workspace.
- Freshservice Get Release Form FieldsTool to list release form fields metadata. Use when you need to fetch release field definitions before building or validating release forms.
- Freshservice Get TicketTool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.
- Freshservice List LocationsTool to list all locations in Freshservice. Use when you need to retrieve paginated location data.
- Freshservice List Service Catalog ItemsTool to list all service catalog items in Freshservice. Use when you need to discover available catalog items and their display_ids before creating service requests.
- Freshservice List TicketsTool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
Provider sources
Skills that use Freshservice Tools
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