Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.
pageintegerPage number for pagination (1-indexed; must be >=1)
filterstringFilter tickets by predefined criteria.
includestringComma-separated list of additional fields to include (e.g., 'requester', 'stats', 'description', 'conversations', 'assets'). Each include consumes additional credits.
order_bystringField to sort by (e.g., 'created_at', 'updated_at', 'status', 'priority')
per_pageintegerNumber of tickets per page (must be between 1 and 100, default 30)
order_typestringSort order: 'asc' for ascending or 'desc' for descending.
updated_sincestringTimestamp to get tickets updated after this time (ISO 8601 format, e.g., '2026-01-01T00:00:00Z'). By default only tickets created within the past 30 days are returned.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.