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Freshservice Tools

Freshservice List Tickets

Tool to list all tickets in Freshservice with optional filtering and pagination. Use when you need to retrieve ticket IDs or search for tickets. By default only tickets created within the past 30 days are returned; use updated_since for older tickets.

Write actionRisk level 2 of 5API key connection
Use Freshservice List Tickets

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • pageinteger
    Page number for pagination (1-indexed; must be >=1)
  • filterstring
    Filter tickets by predefined criteria.
  • includestring
    Comma-separated list of additional fields to include (e.g., 'requester', 'stats', 'description', 'conversations', 'assets'). Each include consumes additional credits.
  • order_bystring
    Field to sort by (e.g., 'created_at', 'updated_at', 'status', 'priority')
  • per_pageinteger
    Number of tickets per page (must be between 1 and 100, default 30)
  • order_typestring
    Sort order: 'asc' for ascending or 'desc' for descending.
  • updated_sincestring
    Timestamp to get tickets updated after this time (ISO 8601 format, e.g., '2026-01-01T00:00:00Z'). By default only tickets created within the past 30 days are returned.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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