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Freshservice Tools

Freshservice Get Ticket

Tool to retrieve detailed information about a specific ticket by ID. Use when you need to get full details of a ticket including its status, priority, requester, and other attributes.

Write actionRisk level 2 of 5API key connection
Use Freshservice Get Ticket

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • includestring
    Comma-separated list of additional fields to include (e.g., 'requester', 'stats', 'description', 'conversations', 'assets'). Each include consumes additional credits.
  • ticket_idinteger
    Required
    The unique ID or display_id of the ticket to retrieve

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.