Create a service request for a catalog item in Freshservice using the v2 API. The catalog item display_id can be found in Admin > Service Catalog by clicking on an item and checking the URL (e.g., /service_catalog/items/1 means display_id=1).
emailstringEmail address of the requester. If not provided, the authenticated user is used.
quantityintegerQuantity of the catalog item to request. Defaults to 1 if not specified.
custom_fieldsobjectCustom field values for the service item form. Keys are the custom field names.
item_display_idRequiredintegerDisplay ID of the catalog item to request. Find it in Admin > Service Catalog > Item URL.
parent_ticket_idintegerDisplay ID of the parent ticket when creating as a child service request.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.