Freshservice Create Ticket
Tool to create a new ticket. Use when you need to log an incident or service request.
Write ActionRisk level 2 of 5API key connectionFree Action
Tool to create a new ticket. Use when you need to log an incident or service request.
namestringName of the requester (creates new contact if not found)
typestringEnum for Freshservice ticket type values.
emailstringEmail address of the requester. Provide either requester_id or email
impactstringEnum for Freshservice ticket impact values.
sourcestringEnum for Freshservice ticket source values.
statusRequiredstringStatus of the ticket.
subjectRequiredstringSubject of the ticket
urgencystringEnum for Freshservice ticket urgency values.
priorityRequiredstringPriority of the ticket.
cc_emailsarrayCC email addresses for outbound email tickets
descriptionRequiredstringHTML description of the ticket
requester_idintegerUser ID of the requester. Provide either requester_id or email
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.