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Helpdesk Tools

Helpdesk List Tickets

List all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves…

Write actionRisk level 2 of 5API key connection
Use Helpdesk List Tickets

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Inputs

  • silostring
    Silo/folder to list tickets from. Defaults to 'tickets'.
  • orderstring
    Sort direction (asc or desc).
  • sortBystring
    Field to sort by.
  • next.IDstring
    ID of last item on current page (forward cursor).
  • prev.IDstring
    ID of first item on current page (backward cursor).
  • pageSizeinteger
    Number of results per page (1-100).
  • next.valuestring
    Timestamp of last item on current page (forward cursor).
  • prev.valuestring
    Timestamp of first item on current page (backward cursor).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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