Helpdesk Tools
HelpDesk is a ticketing system designed to streamline customer support by organizing and managing inquiries efficiently.
Use Helpdesk Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Helpdesk Tools. Choose from 14 supported Actions. Review each execution in Audit.
Connect Helpdesk Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
IntegrationPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Helpdesk List AgentsRetrieves all support agents (team members) in the HelpDesk account. Use this action to get a complete list of agents with their details including: - Agent profiles (name, email, avatar, job title) - Role assignments (owner, normal, viewer) - Team memberships - Status (active or…
- Helpdesk List Canned ResponsesTool to list canned responses. Use when you need to retrieve all predefined reply templates for tickets.
- Helpdesk List Custom FieldsTool to list all custom fields defined in the account. Use when you need to view or manage custom fields. Only callable after authentication.
- Helpdesk List Email DomainsLists all email domains configured for the HelpDesk account. Returns a comprehensive list of all email domains set up in the HelpDesk account, including domain names, verification status, DNS records, and configuration flags. Email domains allow you to send and receive tickets v…
- Helpdesk List LicensesRetrieves all licenses (account configurations) for the authenticated HelpDesk account. A license represents a customer account and contains subscription information, global settings, default team/template assignments, and detected languages. Most accounts have one license. Use…
- Helpdesk List Reply AddressesLists all reply addresses configured in the HelpDesk account. Reply addresses are email addresses used to receive and respond to support tickets. Each reply address must be associated with a verified email domain and can be used as the "From" address when sending ticket response…
- Helpdesk List RulesTool to retrieve a list of rules configured in the account. Use after authentication when you need an overview of all automation rules.
- Helpdesk List SubscriptionsLists all billing subscriptions for the HelpDesk account, including active, expired, canceled, and future subscriptions. Subscriptions represent the currently selected plan (team or enterprise) and number of paid agent slots. Use this tool to retrieve subscription details includ…
- Helpdesk List TeamsLists all teams in the HelpDesk account. Returns a comprehensive list of all teams configured in the HelpDesk account, including team IDs, names, settings, reply addresses, and integration configurations. Teams are organizational units that group agents and manage ticket routing…
- Helpdesk List TicketsList all tickets from a specified silo with cursor-based pagination support. This tool retrieves tickets from the helpdesk system with flexible sorting and pagination. Use this when you need to retrieve tickets for monitoring, reporting, or processing. Key features: - Retrieves…
- Helpdesk List Trusted EmailsTool to retrieve a list of trusted email addresses or domains. Use when managing your spam whitelist after authenticating.
- Helpdesk List ViewsTool to list agent views. Use when you need to retrieve saved ticket views after authentication.
- Helpdesk List WebhooksLists all configured webhooks for the HelpDesk account. Webhooks allow you to receive real-time notifications about ticket events (creation, updates, status changes, assignments, etc.) sent as HTTP POST requests to your specified URLs. Use this action to view all active webhook…
- Helpdesk View AgentRetrieves comprehensive details for a specific agent in the HelpDesk system. Returns complete agent information including profile details, role assignments, team memberships, status, settings, and signature configuration. Use this action when you need detailed information about…
Provider sources
Related AI agent Apps
- Ably ToolsAbly is a real-time messaging platform helping developers build live features, including chat and data synchronization, with global scalability and robust reliability for modern applications
- Abstract ToolsAbstract API provides a suite of APIs for developers to automate various tasks, including data validation, enrichment, and more.
- AbuseIPDB ToolsAbuseIPDB is a project dedicated to helping make the internet safer by providing a central repository for reporting and checking IP addresses associated with malicious activities.
- Abyssale ToolsAbyssale is a creative automation platform that enables users to generate images, videos, GIFs, PDFs, and HTML5 content programmatically, streamlining visual content production.