Tool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.
contactsRequiredarrayArray of contact objects representing users affected by this ticket. Each contact must include one of: id, external_id, or email
assignmentobjectAssignment information for the ticket
company_idstringThe ID of the company associated with this ticket
created_atintegerUnix timestamp indicating when the ticket was created. Defaults to current time if not provided
ticket_type_idRequiredstringThe ID of the ticket type you want to create. This defines the structure and workflow for the ticket
ticket_attributesobjectCustom attribute key-value pairs for the ticket. Use '_default_title_' for the ticket title and '_default_description_' for the ticket description. Additional custom fields depend on your ticket type configuration
conversation_to_link_idstringThe ID of an existing conversation to link to this ticket
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
OAuth connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.