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AppsIntercom ToolsIntercom Create Ticket

Intercom Create Ticket

Tool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.

Write actionRisk level 2 of 5OAuth connection

Use Intercom Create Ticket

Pricing and limits

Product

Aident Loadout Aident Playbook Editor Open-CUAK

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Pricing

Free

Unified payment

Not currently supported

Inputs

contactsarray
Required
Array of contact objects representing users affected by this ticket. Each contact must include one of: id, external_id, or email
assignmentobject
Assignment information for the ticket
company_idstring
The ID of the company associated with this ticket
created_atinteger
Unix timestamp indicating when the ticket was created. Defaults to current time if not provided
ticket_type_idstring
Required
The ID of the ticket type you want to create. This defines the structure and workflow for the ticket
ticket_attributesobject
Custom attribute key-value pairs for the ticket. Use '_default_title_' for the ticket title and '_default_description_' for the ticket description. Additional custom fields depend on your ticket type configuration
conversation_to_link_idstring
The ID of an existing conversation to link to this ticket

Observable output

data
Required
Data from the action execution
errorstring
Error if any occurred during the execution of the action
successfulboolean
Required
Whether or not the action execution was successful or not

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