Intercom Tools
Intercom provides live chat, messaging, and customer engagement tools, enabling businesses to drive conversions, handle support, and personalize communication at scale
Use Intercom Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Intercom Tools. Choose from 133 supported Actions. Review each execution in Audit.
Connect Intercom Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
CrmPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Intercom Add Subscription To A ContactYou can add a specific subscription to a contact. In Intercom, we have two different subscription types based on user consent - opt-out and opt-in: 1.Attaching a contact to an opt-out subscription type will opt that user out from receiving messages related to that subscription t…
- Intercom Add Tag To ContactTool to add a tag to a contact in Intercom. Use when you need to attach or add a specific tag to a contact for categorization or tracking purposes.
- Intercom Archive ContactTool to archive a single contact in Intercom. Use when you need to archive a contact by their ID.
- Intercom Assign ConversationAssigns a conversation to a specific admin or team in Intercom. Mutates live conversation state; confirm intent before bulk-assigning multiple conversations.
- Intercom Attach Contact To CompanyTool to attach a contact to a company in Intercom. Use when you need to associate a contact with a company.
- Intercom Attach Contact To ConversationTool to attach a contact participant to a conversation on behalf of admin or contact. Use when you need to add a new participant to an existing conversation.
- Intercom Attach Tag To ConversationTool to add a tag to a specific conversation in Intercom. Use when you need to attach or tag a conversation.
- Intercom Attach Tag To TicketTool to add a tag to a ticket in Intercom. Use when you need to attach or add a specific tag to a ticket for categorization or tracking purposes.
- Intercom Block ContactTool to block a single contact in Intercom. Use when you need to block a contact, which will also archive their conversations.
- Intercom Cancel Data ExportTool to cancel an active content data export job. Use when you need to terminate an ongoing export and update its status to 'canceled'.
- Intercom Close ConversationCloses a conversation in Intercom, marking it as resolved. Requires explicit user confirmation before calling; closing is irreversible without a separate reopen action. Send any reply via INTERCOM_REPLY_TO_CONVERSATION before calling this tool — parallel execution on the same co…
- Intercom Create A CollectionYou can create a new collection by making a POST request to `https://api.intercom.io/help_center/collections.`
- Intercom Create A NoteYou can add a note to a single contact.
- Intercom Create An ArticleYou can create a new article by making a POST request to `https://api.intercom.io/articles`.
- Intercom Create ContactTool to create a new contact in Intercom workspace. Use when you need to add a user or lead to Intercom. At least one identifier (email, external_id, or role) must be provided.
- Intercom Create Content Import SourceTool to create a new content import source for the Fin Content Library. Use when you need to create a container for External Pages to be ingested into Intercom's AI content system.
- Intercom Create ConversationCreates a new conversation in Intercom. Requires exactly one of from_user_id or from_contact_id — both are schema-optional but at least one must be provided.
- Intercom Create Data AttributeTool to create a custom data attribute for contacts or companies. Use when you need to define a new attribute to track additional information beyond standard fields.
- Intercom Create Data EventTool to submit a data event to Intercom to track user activities. Use when you need to notify Intercom of user actions and changes. Events are detected as duplicates using workspace ID, contact identifier, event name, and timestamp.
- Intercom Create Data ExportTool to initiate an async data export job for message content. Use when you need to export messages created within a specific timeframe. Only one active job per workspace is allowed; exceeding this limit triggers a 429 error. Jobs expire two days after completion.
- Intercom Create External PageTool to create an external page in Fin Content Library or update an existing page by external ID. Use when you need to ingest new content or update existing content for AI-generated answers. Supports upsert behavior: if a page with the same source_id and external_id exists, it w…
- Intercom Create Help Center SectionTool to create a new help center section within a collection. Use when you need to add a new section to organize articles in the help center hierarchy (Help Center → Collections → Sections → Articles). Supports multilingual content via translated_content parameter.
- Intercom Create Internal ArticleTool to create a new internal article for team knowledge sharing. Use when you need to add new internal documentation or knowledge base articles for team members.
- Intercom Create Or Update A CompanyYou can create or update a company. Companies will be only visible in Intercom when there is at least one associated user. Companies are looked up via `company_id` in a `POST` request, if not found via `company_id`, the new company will be created, if found, that company will be…
- Intercom Create TagTool to create or update a tag, and optionally tag/untag companies or tag contacts. Use when you need to create a new tag, update an existing tag, or apply/remove tags to/from companies or users.
- Intercom Create TicketTool to create a ticket in Intercom to track customer requests and issues. Use when you need to create a new support ticket with specified type, contacts, and attributes.
- Intercom Create Ticket TypeTool to create a new ticket type that defines the data structure for tracking customer requests. Use when you need to establish a new category of tickets with specific fields and states.
- Intercom Create Ticket Type AttributeTool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.
- Intercom Data Event SummariesTool to create event summaries for a user to track event occurrences. Use when you need to bulk update event counts for a user.
- +104 Actions
Provider sources
Skills that use Intercom Tools
- Customer Escalation ManagerDiscover the complete customer and issue context, route an evidence-backed escalation to the right owner, coordinate approved updates, and verify follow-through across connected support systems.
- Customer Recovery ManagerReconcile a customer complaint with case, account, order, payment, and policy evidence, coordinate an approved response and remedy, and create useful operational follow-up.
- Incident CommanderDiscover an organization's real incident context, assemble the right connected-app workflow, coordinate response, communicate updates, verify recovery, and create useful follow-up.
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