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Intercom Tools

Intercom Create Ticket Type Attribute

Tool to create a new attribute for a ticket type in Intercom. Use when you need to add custom attributes to ticket types for data collection.

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Use Intercom Create Ticket Type Attribute

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Pricing
Free
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Inputs

  • namestring
    Required
    The name of the ticket type attribute
  • data_typestring
    Required
    The data type of the attribute. Allowed values: string, list, integer, decimal, boolean, datetime, files
  • multilineboolean
    Whether the attribute allows multiple lines of text (applicable for string data_type only)
  • list_itemsstring
    A comma delimited list of items for the attribute value (applicable for list data_type only)
  • descriptionstring
    Required
    The description of the attribute presented to the teammate or contact
  • ticket_type_idstring
    Required
    The unique identifier of the ticket type to add the attribute to
  • visible_on_createboolean
    Visibility to teammates during creation (default: true)
  • required_to_createboolean
    Whether teammates must fill this attribute when creating tickets (default: false)
  • visible_to_contactsboolean
    Visibility to contacts in Messenger (default: true)
  • allow_multiple_valuesboolean
    Whether the attribute allows multiple files to be attached (applicable for files data_type only)
  • required_to_create_for_contactsboolean
    Whether contacts must fill this attribute in Messenger (default: false)

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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