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AppsIntercom ToolsIntercom Reply Ticket
Intercom Tools

Intercom Reply Ticket

Tool to reply to a ticket with a message from admin or contact, or with a note for admins. Use when you need to add a response or comment to an existing ticket.

Write actionRisk level 2 of 5OAuth connection
Use Intercom Reply Ticket

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • bodystring
    Required
    The content of the reply. HTML is supported for notes.
  • emailstring
    Contact's email address for contact replies. Used when replying as a contact.
  • user_idstring
    External contact identifier for contact replies. Used when replying as a contact.
  • admin_idstring
    Admin identifier for admin replies. Required when replying as an admin.
  • ticket_idstring
    Required
    The unique identifier for the ticket to reply to
  • created_atinteger
    Unix timestamp for when the reply was created. Optional, used for contact replies.
  • message_typestring
    Required
    Type of message to send. Must be 'comment', 'note', or 'quick_reply'
  • attachment_urlsarray
    List of URLs of attachments to include in the reply
  • intercom_user_idstring
    Contact identifier from Intercom for contact replies. Used when replying as a contact.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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