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Intercom Tools

Intercom Update Ticket

Tool to update an existing ticket in Intercom. Use when you need to modify ticket attributes, state, assignment, or other properties.

Write actionRisk level 2 of 5OAuth connection
Use Intercom Update Ticket

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Pricing
Free
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Not currently supported

Inputs

  • openboolean
    Controls ticket open status; setting to false closes and unsnoozes the ticket
  • admin_idinteger
    The ID of the admin performing ticket update, needed for workflows
  • is_sharedboolean
    Specifies visibility to users
  • ticket_idstring
    Required
    The unique identifier for the ticket assigned by Intercom
  • company_idstring
    ID of the company linked to the ticket; set to empty string to remove company association
  • assignee_idstring
    ID of admin or team for assignment; set to '0' to unassign
  • snoozed_untilinteger
    Unix timestamp for when ticket should reopen
  • ticket_state_idstring
    ID of the ticket state associated with the ticket type
  • ticket_attributesobject
    An object containing key-value pairs for ticket attributes (e.g., _default_title_, _default_description_)

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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