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Servicenow Create Incident

Creates a new incident record in ServiceNow with the provided details. Use this action when you need to log or report a new incident in ServiceNow, such as a service outage, system failure, or user-reported issue. The incident will be assigned a unique sys_id and incident number…

Write actionRisk level 2 of 5API key connection
Use Servicenow Create Incident

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Inputs

  • categorystring
    Category of the incident (e.g., 'network', 'hardware', 'software', 'database', 'inquiry').
  • prioritystring
    Priority level of the incident. Valid values: 1 (Critical), 2 (High), 3 (Standard), 4 (Low), 5 (Planning). Higher priority values indicate lower urgency.
  • caller_idstring
    sys_id of the user reporting the incident. Use the display name if sysparm_input_display_value is set to true.
  • descriptionstring
    Detailed description of the incident. Include steps to reproduce, error messages, and any other relevant details.
  • subcategorystring
    Subcategory of the incident, further classifying the issue within the selected category.
  • short_descriptionstring
    Required
    Brief summary of the incident (required). This is a short description that identifies the incident.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.