ServiceNow Tools
Servicenow provides IT Service Management Transform service management to boost productivity and maximize ROI
Use ServiceNow Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call ServiceNow Tools. Choose from 172 supported Actions. Review each execution in Audit.
Connect ServiceNow Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
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Sales Customer SupportPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Servicenow Attach File To RecordAttaches a file to a specified record in a ServiceNow table. This action uploads a file and associates it with a specific record (e.g., incident, problem, change request). The file will be visible in the ServiceNow UI under the record's attachments section. Common use cases: - A…
- Servicenow Cancel Change Conflict CheckCancels the running conflict checking process for a specified ServiceNow change request. Use this action when a conflict check is taking too long or needs to be aborted, and you want to stop the process without waiting for it to complete naturally. This is commonly used when aut…
- Servicenow Create A RecordCreates a new record in a specified ServiceNow table with the provided field values. Common tables include: 'incident', 'problem', 'change_request', 'task', 'sys_user'. The created record is returned with its sys_id and auto-generated number.
- Servicenow Create Attachment UploadUploads a file as a multipart form-data attachment to a specified record in ServiceNow. Use this action when you need to attach files to ServiceNow records (e.g., incidents, problems, change requests) using the multipart form-data upload endpoint. This action sends the file as a…
- Servicenow Create Ci Lifecycle Mgmt OperatorsRegisters a new operator for a non-workflow user in the ServiceNow CI Lifecycle Management system. Use this action when you need to create or register an operator identity for CI lifecycle management purposes. The operator must be associated with a non-workflow user account. The…
- Servicenow Create Ci Lifecycle Mgmt StatusesSets the operational state for one or more configuration items (CIs) using the ServiceNow CI Lifecycle Management API. Use this action when you need to update the operational status of CIs in ServiceNow's CMDB. This endpoint allows you to programmatically set the operational sta…
- Servicenow Create Cilifecyclemgmt ActionAdds a specified configuration item (CI) action using the ServiceNow CI Lifecycle Management API. Use this action when you need to create or execute a CI lifecycle action for a Configuration Item in ServiceNow's CMDB. This endpoint allows you to trigger specific lifecycle action…
- Servicenow Create Cmdb App ServiceCreates an application service in ServiceNow CMDB or updates an existing one if a service with the same name already exists. Use this action when you need to register a new application service in the Configuration Management Database (CMDB). This endpoint performs a create-or-up…
- Servicenow Create Cmdb Ci Linux ServerCreates a new Linux server configuration item (CI) in the ServiceNow CMDB. Use this action when you need to register a new Linux server in the Configuration Management Database (CMDB). This endpoint creates a record in the cmdb_ci_linux_server table with the specified attributes…
- Servicenow Create Cmdb IngestInserts multiple records into a ServiceNow Import Set staging table. Use this action when you need to bulk-import configuration items (CIs) or other data into ServiceNow via an Import Set. Records are inserted into the specified staging table, which is processed by the associate…
- Servicenow Create Cmdb InstanceCreates a single Configuration Item (CI) in ServiceNow CMDB with the specified attributes. Use this action when you need to register a new configuration item (such as servers, databases, network devices, or application services) in the Configuration Management Database. The CI c…
- Servicenow Create Cmdb Instance RelationCreates an inbound and/or outbound relation for a specific configuration item (CI) in the ServiceNow CMDB. Use this action when you need to establish relationships between configuration items in the CMDB, such as indicating that a server 'runs on' hardware, a service 'depends on…
- Servicenow Create Data Classification ClassifyAssigns pre-defined or user-defined data classification labels to records in ServiceNow tables. Use this action when you need to classify sensitive or confidential data records according to your organization's data governance policies. This action sends records to the Data Class…
- Servicenow Create Data Classification ClearRemoves all data classifications for a specific record in a ServiceNow table. Use this action when you need to clear/reset data classification labels from a record, such as when reclassifying sensitive data, removing outdated classifications, or preparing records for re-processi…
- Servicenow Create Identifyreconcile EnhancedInserts or updates configuration items (CIs) in ServiceNow CMDB using the enhanced Identification and Reconciliation API. Use this action when you need to bulk-insert or update multiple configuration items in the CMDB, with automatic identification of existing CIs based on ident…
- Servicenow Create Identifyreconcile QueryQueries the ServiceNow Identify and Reconcile API to determine whether a Configuration Item (CI) should be inserted (created) or updated in the CMDB based on identity matching rules. Use this action when you need to check whether a CI already exists in the CMDB before creating o…
- Servicenow Create Identifyreconcile QueryenhancedPerforms identification and reconciliation of configuration items (CIs) in the ServiceNow CMDB. Use this action when you need to determine whether to insert a new CI or update an existing one based on matching attributes. The API compares the provided data against existing CIs a…
- Servicenow Create ImportInserts incoming data into a specified ServiceNow staging table and triggers the associated transform map to move the data into the production table. Use this action when you need to bulk-import data into ServiceNow through the Import Set API. This is commonly used for data migr…
- Servicenow Create IncidentCreates a new incident record in ServiceNow with the provided details. Use this action when you need to log or report a new incident in ServiceNow, such as a service outage, system failure, or user-reported issue. The incident will be assigned a unique sys_id and incident number…
- Servicenow Create Incident1Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its sys_id and auto-generated incident number. This action specifi…
- Servicenow Create InteractionCreates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and service desk, such as recording a phone call, chat session, email…
- Servicenow Create Interaction CloseCloses an existing interaction record in ServiceNow by changing its state to closed. Use this action when you need to close or finalize an interaction that has been completed or resolved. This action changes the state of the interaction record to indicate that it is no longer ac…
- Servicenow Create Push InstallationRegisters or updates a device token for receiving push notifications through ServiceNow. Use this action when you need to register a mobile device token with ServiceNow's push notification system, enabling the device to receive push notifications from ServiceNow mobile apps. The…
- Servicenow Create Push Remove InstallationDeactivates a mobile device installation from receiving push notifications using the ServiceNow Push Installation API. Use this action when you need to remove a mobile device's ability to receive push notifications from a ServiceNow push application. This effectively deactivates…
- Servicenow Create Servic Catalog Items Add To CartAdds a specified catalog item to the current user's ServiceNow shopping cart. Use when a user wants to order or request a specific item from the Service Catalog, such as requesting a laptop, software license, or IT service. The item is added to the user's active shopping cart an…
- Servicenow Create Servic Catalog Items Submit ProducerSubmits a ServiceNow Service Catalog item using the submit_producer endpoint. This action submits a catalog item with the provided variables and returns the created record details. The submit_producer endpoint is typically used for producer-type catalog items (like change produc…
- Servicenow Create Service Catalog Cart CheckoutChecks out the Service Catalog shopping cart and submits the order as a request. This action retrieves the items in the cart, creates a service catalog request, deletes the cart contents, and returns the request ID and number for tracking. The cart is emptied after successful ch…
- Servicenow Create Service Catalog Cart Submit OrderSubmits the Service Catalog shopping cart and creates a service catalog request. This action checks out the user cart, creates a service catalog request with all items in the cart, and returns the request ID and number for tracking. The cart contents are converted into a submitt…
- Servicenow Create Servicecatalog Items Checkout GuideChecks out an order guide by updating variable values for selected catalog items. Use this action when a user needs to submit an order guide in ServiceNow's Service Catalog, providing variable values for the items within the order guide. The action retrieves the configured conte…
- +143 Actions
Provider sources
Skills that use ServiceNow Tools
- Change CoordinatorDiscover an organization's real change process, coordinate impact, ownership, approvals, communications, rollout evidence, and rollback planning across connected apps.
- Incident CommanderDiscover an organization's real incident context, assemble the right connected-app workflow, coordinate response, communicate updates, verify recovery, and create useful follow-up.
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