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AppsServiceNow ToolsServicenow Create Incident1
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Servicenow Create Incident1

Creates a new incident record in ServiceNow with the provided field values. Use this action when you need to log or report a new incident in ServiceNow IT Service Management. The created incident is returned with its sys_id and auto-generated incident number. This action specifi…

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Use Servicenow Create Incident1

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Inputs

  • statestring
    ServiceNow incident state values
  • activeboolean
    Whether the incident is active. Defaults to true for new incidents.
  • impactstring
    ServiceNow impact levels - measures of business criticality
  • cmdb_cistring
    Configuration Item (CI) in the CMDB that is affected.
  • urgencystring
    ServiceNow urgency levels - measure of business criticality
  • categorystring
    Category classification of the incident (e.g., 'Network', 'Hardware', 'Software', 'Database').
  • commentsstring
    Additional comments about the incident, visible to end users.
  • locationstring
    Location of the caller or affected service.
  • prioritystring
    ServiceNow priority levels
  • caller_idstring
    Person who reported or is affected by the incident. Can be a user sys_id or display value depending on sysparm_input_display_value setting.
  • work_notesstring
    Internal work notes about the incident, not visible to end users.
  • assigned_tostring
    Person primarily responsible for working this incident. Can be a user sys_id or display value.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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