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AppsServiceNow ToolsServicenow Create Interaction
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Servicenow Create Interaction

Creates a new interaction record in ServiceNow that can be linked to records in other tables (e.g., incidents, problems, cases). Use this action when you need to log or create an interaction between a customer and service desk, such as recording a phone call, chat session, email…

Write actionRisk level 2 of 5API key connection
Use Servicenow Create Interaction

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Pricing
Free
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Inputs

  • statestring
    Current state of the interaction (e.g., 'open', 'in_progress', 'closed', 'pending').
  • channelstring
    The channel through which the interaction was initiated. Defaults to 'api' if not specified.
  • messagestring
    Required
    The main message or content of the interaction. This is a required field.
  • prioritystring
    Priority level of the interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
  • caller_idstring
    sys_id of the user who initiated the interaction. If not provided, the interaction will be created with the authenticated user's information.
  • table_namestring
    Required
    The name of the table to link the interaction to (e.g., 'incident', 'problem', 'task', 'sn_customerservice_case'). This determines what record type the interaction is associated with.
  • assigned_tostring
    sys_id of the user to assign the interaction to.
  • assignment_groupstring
    sys_id of the group to assign the interaction to.
  • short_descriptionstring
    Required
    A brief summary or title describing the interaction. This is a required field.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

Related use cases

No verified related use cases are linked yet.

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Skills that use this Action

No published Skills explicitly reference this Action yet.