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Servicenow Update Cmdbcsdm App Service Service Details

Updates the service details for a specific application service in the CMDB CSDM (Common Service Data Model). Use this action when you need to modify the metadata, ownership, tier classification, or operational details of an application service in ServiceNow's Configuration Manag…

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API key connection
Use Servicenow Update Cmdbcsdm App Service Service Details

Pricing and limits

Pricing
Free
Unified payment
Not currently supported

Inputs

  • namestring
    The display name of the application service. This is the human-readable name used to identify the service. Example: 'Payment Processing Service'
  • tierstring
    The tier classification of the application service. Valid values: '1' = Prescription, '2' = Billing, '3' = Monitoring, '4' = Custom Application Services. Use the numeric string value corresponding to the desired tier.
  • criticalitystring
    The criticality level of the application service for business operations. Valid values: '1' = High, '2' = Medium, '3' = Low. Use the numeric string value corresponding to the criticality level.
  • descriptionstring
    A detailed description of the application service explaining its purpose, functionality, and business value. Example: 'Handles all payment processing including credit cards and ACH transfers'
  • environmentstring
    The deployment environment for the application service. Valid values: '1' = Development, '2' = Test, '3' = Production, '4' = Staging. Use the numeric string value corresponding to the environment.
  • owning_teamstring
    The sys_id of the team responsible for owning and maintaining the application service. Reference to sn_orgstructure_team table. Example: 'xyz987654321fedcba9876543210zyxw'
  • primary_ownerstring
    The sys_id of the primary owner/person responsible for this application service. Reference to sys_user table. Example: 'usr1234567890abcdef1234567890ab'
  • service_sys_idstring
    Required
    The unique system ID (sys_id) of the application service record to update. This is a 32-character hexadecimal string that identifies the specific application service in the cmdb_ci_appl_service table. Example: 'abc1234567890abcdef1234567890ab'
  • secondary_ownerstring
    The sys_id of the secondary/backup owner for this application service. Reference to sys_user table. Example: 'usr987654321fedcba9876543210zyxw'
  • operational_statusstring
    The current operational status of the application service. Typical values: '1' = Operational, '2' = Non-Operational, '3' = Decommissioned, '7' = Under Maintenance. Example: '1'
  • owning_applicationstring
    The sys_id of the application that this service supports. Reference to cmdb_ci_appl table. Example: 'app1234567890abcdef1234567890ab'
  • business_criticalitystring
    Additional business criticality designation or notes. Can include details about why the service is critical and any associated SLAs. Example: 'Mission critical - 99.99% uptime required'

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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