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Servicenow Update Incident By Id

Updates an existing incident in ServiceNow identified by its sys_id using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding notes, updating priority, or resolving/closing the incident. Only the f…

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Use Servicenow Update Incident By Id

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Inputs

  • statestring
    Current state of the incident. Common values: '1'=New, '2'=In Progress, '3'=On Hold, '4'=Resolved, '5'=Closed, '6'=Cancelled. Use the numeric string value corresponding to the desired state.
  • activestring
    Boolean indicating whether the incident is active. Set to 'true' to activate or 'false' to deactivate.
  • impactstring
    Impact level of the incident (business criticality). Typical values: '1'=High, '2'=Medium, '3'=Low. Use the numeric string value corresponding to the impact level.
  • sys_idstring
    Required
    The unique system ID (sys_id) of the incident to update. This is a 32-character hexadecimal string that uniquely identifies the incident. Example: '1c832706732023002728660c4cf6a7b9'
  • cmdb_cistring
    The sys_id of the Configuration Item (CI) associated with the incident. Reference to cmdb_ci table. Example: 'f9e9c33dc61122760072455df62663d2'
  • urgencystring
    Urgency level of the incident (business criticality based on business needs). Typical values: '1'=High, '2'=Medium, '3'=Low. Use the numeric string value corresponding to the urgency level.
  • categorystring
    Category or classification of the incident. Examples: 'network', 'hardware', 'software', 'database'. Values must match valid categories defined in your ServiceNow instance.
  • commentsstring
    Additional comments or notes on the incident (visible to end users). Example: 'Updated user on status of the incident'
  • due_datestring
    Expected resolution date/time from assigned user. Format: ISO 8601 datetime string or YYYY-MM-DD HH:MM:SS. Example: '2024-12-01 17:00:00'
  • locationstring
    The sys_id of the location where the caller or service is located. Reference to cmn_location table. Example: 'abcdef1234567890abcdef1234567890'
  • made_slastring
    Boolean indicating whether the SLA was met (true/false as string). Example: 'true'
  • prioritystring
    Priority level of the incident. Typical values: '1'=Critical, '2'=High, '3'=Medium, '4'=Low, '5'=Planning. Use the numeric string value corresponding to the priority.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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