Servicenow Update Incident By Id2

• statestring
  Incident state values in ServiceNow
• impactstring
  Impact level of the incident (1=High, 2=Medium, 3=Low). Indicates the effect on the business or users.
• sys_idstring

  Required
  The unique system ID (sys_id) of the incident to update. This is a 32-character hexadecimal string that uniquely identifies the incident record. Example: '46b9490da9fe1981003c938dab89bda3'
• urgencystring
  Urgency level of the incident (1=High, 2=Medium, 3=Low). Indicates how quickly a response is needed.
• categorystring
  Category or classification of the incident (e.g., 'network', 'hardware', 'software', 'database').
• prioritystring
  Incident priority values in ServiceNow
• caller_idstring
  Sys_id of the user who reported the incident.
• work_notesstring
  Internal work notes visible only to support staff (not visible to end users). Use for documenting investigation progress, actions taken, and resolution steps.
• assigned_tostring
  Sys_id of the user assigned to handle the incident. Example: 'usr789xyz012abc345def678ghi901'
• close_notesstring
  Notes added when closing the incident, typically explaining the resolution.
• descriptionstring
  Detailed description of the incident, including steps to reproduce, error messages, and any relevant context. Example: 'Users in Building A are unable to access the internal network since 9am'
• resolved_atstring
  Timestamp when the incident was resolved (format: YYYY-MM-DD HH:MM:SS).

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

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No published Skills explicitly reference this Action yet.