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ServiceNow Tools

Servicenow Update Openframe Voice Interaction

Updates an existing voice interaction record in ServiceNow OpenFrame. Use this action when you need to modify an existing voice interaction record, such as updating its status, changing assignment, adding notes, or resolving the interaction. This action sends a PATCH request to…

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Use Servicenow Update Openframe Voice Interaction

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Pricing
Free
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Not currently supported

Inputs

  • notesstring
    Internal notes or comments about the voice interaction.
  • statestring
    Current state or status of the voice interaction (e.g., 'open', 'in_progress', 'closed').
  • prioritystring
    Priority level of the voice interaction (e.g., '1' for critical, '2' for high, '3' for normal, '4' for low).
  • caller_idstring
    sys_id of the user who initiated the voice interaction.
  • assigned_tostring
    sys_id of the user assigned to handle the voice interaction.
  • descriptionstring
    Detailed description of the voice interaction.
  • sysparm_fieldsstring
    Comma-separated list of fields to return in the response (e.g., 'number,short_description,state').
  • resolution_codestring
    Code indicating how the interaction was resolved (e.g., 'resolved', 'escalated', 'transferred').
  • assignment_groupstring
    sys_id of the group assigned to handle the voice interaction.
  • resolution_notesstring
    Notes documenting the resolution of the voice interaction.
  • short_descriptionstring
    A brief summary or title describing the voice interaction.
  • interaction_sys_idstring
    Required
    The unique system ID (sys_id) of the voice interaction record to update. This is a path parameter.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No published Skills explicitly reference this Action yet.