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Servicenow Update Sn Chg Rest Change Normal

Updates a normal change request identified by its sys_id using the ServiceNow Change Management REST API. Use this action when you need to modify the details of an existing normal change request, such as updating its description, changing its state or priority, reassigning it to…

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Use Servicenow Update Sn Chg Rest Change Normal

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Inputs

  • riskstring
    Risk level of the change request. Typical values: 'low', 'medium', 'high', 'critical'. Use lowercase string values as defined in your ServiceNow instance.
  • phasestring
    Current phase of the change request workflow. Typical values: 'Draft', 'Assessment', 'Authorization', 'Scheduled', 'Implementation', 'Post-Implementation', 'Closed'. Use the exact phase names as defined in your ServiceNow instance.
  • statestring
    Current state of the change request. Common values: '-5'=Cancelled, '-4'=On hold, '-3'=Rejected, '-2'=Pending, '-1'=Draft, '1'=Initiating, '2'=Pending, '3'=Open, '4'=In Progress, '5'=Under Review, '6'=Scheduled, '7'=Implemented, '8'=Verified, '9'=Closed. Use the numeric string v…
  • activestring
    Boolean indicating whether the change request is active. Set to 'true' to activate or 'false' to deactivate.
  • impactstring
    Impact level of the change request. Typical values: '1'=High, '2'=Medium, '3'=Low. Use the numeric string value corresponding to the impact level.
  • reasonstring
    Reason for the change. Example: 'End of life for legacy system component'
  • sys_idstring
    Required
    The unique system ID (sys_id) of the normal change request to update. This is a 32-character hexadecimal string that uniquely identifies the change request. Example: 'a9e9c33dc61122760072455df62663d2'
  • vendorstring
    Vendor associated with the change request. Example: 'Acme Corp'
  • cmdb_cistring
    The sys_id of the Configuration Item (CI) associated with the change. Reference to cmdb_ci table. Example: 'f9e9c33dc61122760072455df62663d2'
  • companystring
    Company associated with the change request. Reference to core_company table via sys_id. Example: '1234567890abcdef1234567890abcdef'
  • cab_datestring
    CAB (Change Advisory Board) meeting date. Format: ISO 8601 datetime string. Example: '2024-11-25 10:00:00'
  • categorystring
    Category or classification of the change request. Examples: 'Network', 'Hardware', 'Software', 'Application'. Values must match valid categories defined in your ServiceNow instance.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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