Servicenow Update Sn Ind Tsm Sdwan Troubleticket

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• idstring

  Required
  The unique identifier of the trouble ticket to update. This can be the sys_id or the display number of the ticket. Example: '1' or 'CAS0010001'
• statestring
  Current state of the trouble ticket. Common values vary by ticket type but typically include: 1=New/Open, 2=In Progress, 3=On Hold, 4=Resolved, 5=Closed, 6=Cancelled. Use the numeric string value corresponding to the desired state.
• impactstring
  Impact level of the trouble ticket. Typical values: 1=High, 2=Medium, 3=Low. Use the numeric string value corresponding to the impact level.
• cmdb_cistring
  Sys_id of the Configuration Item associated with the trouble ticket
• urgencystring
  Urgency level of the trouble ticket. Typical values: 1=High, 2=Medium, 3=Low. Use the numeric string value corresponding to the urgency level.
• categorystring
  Category or classification of the trouble ticket
• commentsstring
  Comments visible to end users regarding the trouble ticket
• prioritystring
  Priority of the trouble ticket. Typical values: 1=Critical, 2=High, 3=Moderate, 4=Low. Use the numeric string value corresponding to the priority level.
• caller_idstring
  Sys_id of the user who reported the issue
• close_codestring
  Code indicating how the trouble ticket was resolved
• escalationstring
  Escalation status of the trouble ticket
• work_notesstring
  Internal work notes for the trouble ticket (not visible to end users)

• data

  Required
  Data from the action execution
• errorstring
  Error if any occurred during the execution of the action
• successfulboolean

  Required
  Whether or not the action execution was successful or not

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