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Servicenow Update Table Incident

Updates an existing incident record in ServiceNow using the Table API. Use this action when you need to modify an existing incident, such as updating its state, changing assignments, adding work notes, updating priority/urgency, or modifying any other incident field. This action…

Write actionRisk level 2 of 5API key connection
Use Servicenow Update Table Incident

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Inputs

  • statestring
    Incident state values in ServiceNow
  • impactstring
    Impact level of the incident (1=High, 2=Medium, 3=Low). Indicates the effect on the business or users.
  • sys_idstring
    Required
    The unique system ID (sys_id) of the incident to update. This is a 32-character hexadecimal string that uniquely identifies the incident record. Example: '13e7c0fa833ff210dd2dc2dfeeaad3fc'
  • urgencystring
    Urgency level of the incident (1=High, 2=Medium, 3=Low). Indicates how quickly a response is needed.
  • categorystring
    Category or classification of the incident (e.g., 'network', 'hardware', 'software', 'database').
  • prioritystring
    Incident priority values in ServiceNow
  • caller_idstring
    Sys_id of the user who reported the incident.
  • work_notesstring
    Internal work notes visible only to support staff (not visible to end users). Use for documenting investigation progress, actions taken, and resolution steps.
  • assigned_tostring
    Sys_id of the user assigned to handle the incident. Example: 'usr789xyz012abc345def678ghi901'
  • close_notesstring
    Notes added when closing the incident, typically explaining the resolution.
  • descriptionstring
    Detailed description of the incident, including steps to reproduce, error messages, and any relevant context. Example: 'Users in Building A are unable to access the internal network since 9am'
  • resolved_atstring
    Timestamp when the incident was resolved (format: YYYY-MM-DD HH:MM:SS).

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

Related use cases

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Skills that use this Action

No published Skills explicitly reference this Action yet.