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Servicenow Update Table Record

Updates an existing record in a specified ServiceNow table using the Table API. Use this action when you need to modify an existing record in any ServiceNow table (e.g., incident, problem, change_request, task). Only the fields specified in record_data will be updated; all other…

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Use Servicenow Update Table Record

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Inputs

  • sys_idstring
    Required
    The unique system identifier (sys_id) of the record to update. This is a 32-character hexadecimal string.
  • table_namestring
    Required
    The name of the table containing the record to update (e.g., 'incident', 'problem', 'change_request', 'task', 'sys_user').
  • record_dataobject
    Required
    Field-value pairs to update in the record. Only specified fields will be updated; fields not included will retain their current values. Available fields depend on the table schema. For 'incident' table, common updateable fields include: 'short_description', 'description', 'urgen…
  • sysparm_viewstring
    UI view to determine which fields are returned in the response. If not specified, returns fields from the default view.
  • sysparm_fieldsstring
    Comma-separated list of fields to return in the response (e.g., 'number,short_description,state'). Invalid fields are ignored. If not specified, all fields are returned.
  • sysparm_display_valuestring
    Determines the type of data returned in the response. 'false': Returns actual database values (sys_ids for references, numeric values for choices). 'true': Returns display values (names for references, text labels for choices). 'all': Returns both display and actual values.
  • sysparm_input_display_valueboolean
    Set to true if providing display values (e.g., user names) instead of sys_ids in record_data for reference fields. When false (default), reference fields must contain sys_ids.
  • sysparm_exclude_reference_linkboolean
    Set to true to exclude Table API links for reference fields in the response.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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