Create a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs, or welcome messages.
htmlstringThe HTML formatted content of the snippet. If not provided, the plain text will be used. Supports basic HTML formatting like <b>, <i>, <a>, <br>, etc.
nameRequiredstringThe name/title for the snippet. This will be displayed when selecting snippets.
tagsstringComma-separated tags to categorize the snippet (e.g., 'refund, policy, billing').
textRequiredstringThe plain text content of the snippet. Used in text-only email responses.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.