Supportbee Tools
SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.
Use Supportbee Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Supportbee Tools. Choose from 41 supported Actions. Review each execution in Audit.
Connect Supportbee Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
IntegrationPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Supportbee Add Label To TicketTool to add a label to a ticket. Use when you need to categorize or tag a ticket with a specific label. The label must already exist in your SupportBee account before adding it to a ticket.
- Supportbee Archive TicketTool to archive a SupportBee ticket by its ID. Use when you want to move resolved tickets to the archive.
- Supportbee Assign Ticket To TeamAssigns a ticket to a team in SupportBee. Use when you need to route a support ticket to a specific team for handling. Note: If the ticket is already assigned to a team and a user, reassigning to another team will remove the user assignee.
- Supportbee Create CommentCreates an internal comment on a ticket in SupportBee. Comments are private notes visible only to agents, not to customers. Use this to add internal notes, observations, or collaborate with team members on a ticket.
- Supportbee Create ConsequenceCreates a new consequence for rules automation in SupportBee. Use when setting up automated actions that should be triggered by rules (e.g., auto-assign tickets, archive, or mark as spam).
- Supportbee Create EmailCreate a new forwarding email address for the company in SupportBee. Use this to add new support email addresses that will forward incoming emails to your SupportBee account as tickets.
- Supportbee Create FilterCreates a filter in SupportBee by linking a rule with a consequence. Use this after creating both a rule (defining match conditions) and a consequence (defining actions to perform).
- Supportbee Create RuleCreates a new automation rule in SupportBee to automatically process tickets based on conditions. Rules allow you to automate ticket workflows by: - Matching tickets based on field conditions (subject, sender, body, etc.) - Automatically applying actions like labeling, archiving…
- Supportbee Create SnippetCreate a reusable snippet (canned response) in SupportBee. Snippets are pre-written text templates that agents can quickly insert into ticket replies. Use this to create standard responses for common customer inquiries like refunds, FAQs, or welcome messages.
- Supportbee Create TicketCreates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - I…
- Supportbee Create Ticket ReplyCreate a reply to a support ticket in SupportBee. Replies are sent to customers via email and are visible to them. Use this when you need to respond to a customer's ticket with information, updates, or solutions. Provide the ticket ID and HTML-formatted content for your reply.
- Supportbee Create User Or Customer GroupInvites a new user to your SupportBee account. The user will receive an email invitation and can be assigned as an agent (handles tickets), admin (full access), or collaborator (view/comment only). Use this when you need to add team members to your helpdesk programmatically.
- Supportbee Delete SnippetPermanently delete a snippet by its ID from SupportBee. Use this action when you need to remove an unwanted or outdated snippet (canned response template). This action is destructive and cannot be undone. To find snippet IDs, use the 'Fetch Snippets' action first.
- Supportbee Delete TicketPermanently delete a trashed ticket from SupportBee. The ticket must first be moved to trash using the Trash Ticket action before it can be permanently deleted. Only admins can delete trashed tickets. This action is irreversible.
- Supportbee Fetch EmailsRetrieve all forwarding email addresses configured for the company. Use this tool to list the support email addresses that forward emails to SupportBee.
- Supportbee Fetch LabelsTool to retrieve all custom labels. Use when you need to list labels for ticket categorization.
- Supportbee Fetch SnippetsFetches saved response snippets (canned responses/templates) from SupportBee. Snippets are reusable text templates that can be inserted into ticket replies. Use this to list available snippets for quick responses.
- Supportbee Fetch TeamsRetrieves all teams in the SupportBee account. Use this to list available teams before assigning tickets to teams or filtering tickets by team. Returns team IDs, names, descriptions, and timestamps.
- Supportbee Get Avg First Response Time ReportTool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require admin API token access. Data is limited to…
- Supportbee Get Replies Count ReportRetrieves replies count report data for the company. Returns time-series data points showing the number of replies over time. The report provides aggregate metrics for the entire company account and includes type information (company/user/team), the entity ID, and the metric nam…
- Supportbee Get TicketTool to retrieve a specific SupportBee ticket by its ID. Returns complete ticket details including subject, content, requester, assignee, labels, and reply/comment counts. Use when you need to fetch full details of a single ticket.
- Supportbee Get Tickets Count ReportTool to get ticket count data points over time. Use when analyzing ticket volume trends within a specific date range. Supports optional filtering by agent, team, or label.
- Supportbee List Ticket CommentsRetrieves all internal comments (private agent notes) for a specific ticket. Comments are visible only to agents within the helpdesk, not to customers. Use this to review internal discussion history on a ticket.
- Supportbee List Ticket RepliesLists all replies on a specific support ticket in SupportBee. Returns reply content, replier details, timestamps, and attachments. Use this to view the conversation history on a ticket. Returns an empty list if the ticket has no replies yet.
- Supportbee List TicketsTool to list tickets from SupportBee. Returns a paginated list of tickets with optional filters for spam, trash, archived, assigned user/group, labels, and more. Use when you need to retrieve and browse tickets in the helpdesk.
- Supportbee List UsersRetrieves all users and customer groups in your SupportBee company. Use this when you need to list team members, filter by user type (agents/admins vs customer groups), or include invited users who haven't confirmed their accounts yet.
- Supportbee Mark Ticket As AnsweredMarks a SupportBee ticket as answered by adding the 'answered' status. Use this after sending a response to a customer to indicate the ticket has been addressed. This action is idempotent - calling it on an already answered ticket has no adverse effect.
- Supportbee Mark Ticket As SpamTool to mark a SupportBee ticket as spam. Use when you need to flag unwanted or malicious ticket submissions after obtaining the ticket ID.
- Supportbee Mark Ticket As UnansweredMarks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support team. This action is idempotent - calling it on an already u…
- +12 Actions
Provider sources
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