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Supportbee Tools

Supportbee Create Ticket

Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - I…

Write actionRisk level 2 of 5API key connection
Use Supportbee Create Ticket

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Aident LoadoutAident Playbook EditorOpen-CUAK

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Pricing
Free
Unified payment
Not currently supported

Inputs

  • ccarray
    Email addresses to CC on the ticket. These recipients will receive updates.
  • spamboolean
    Set to true to mark the ticket as spam. Note: The API may not honor this during creation.
  • tagsarray
    Tags to categorize the ticket (e.g., 'urgent', 'billing', 'bug').
  • labelsarray
    Custom labels for the ticket. Use label names from your SupportBee account.
  • contentstring
    Required
    Main content/body of the ticket. Describe the issue or request in detail.
  • subjectstring
    Required
    Subject line of the ticket. Should be concise and descriptive.
  • team_idinteger
    Team ID to assign this ticket to. Use Fetch Teams to get valid team IDs.
  • agent_idinteger
    Agent ID to assign this ticket to. Use Fetch Teams/Users to get valid agent IDs.
  • requesterobject
    Required
    Requester information. Email is required; name is optional but recommended.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

Skills that use this Action

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No verified related use cases are linked yet.

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Skills that use this Action

No published Skills explicitly reference this Action yet.