Creates a new support ticket in SupportBee with a subject, content, and requester details. Use this action to: - Create tickets from customer inquiries or issues - Assign tickets to specific agents or teams during creation - Add tags and labels for better ticket organization - I…
ccarrayEmail addresses to CC on the ticket. These recipients will receive updates.
spambooleanSet to true to mark the ticket as spam. Note: The API may not honor this during creation.
tagsarrayTags to categorize the ticket (e.g., 'urgent', 'billing', 'bug').
labelsarrayCustom labels for the ticket. Use label names from your SupportBee account.
contentRequiredstringMain content/body of the ticket. Describe the issue or request in detail.
subjectRequiredstringSubject line of the ticket. Should be concise and descriptive.
team_idintegerTeam ID to assign this ticket to. Use Fetch Teams to get valid team IDs.
agent_idintegerAgent ID to assign this ticket to. Use Fetch Teams/Users to get valid agent IDs.
requesterRequiredobjectRequester information. Email is required; name is optional but recommended.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.