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AppsSupportbee ToolsSupportbee Mark Ticket As Unanswered
Supportbee Tools

Supportbee Mark Ticket As Unanswered

Marks a SupportBee ticket as unanswered by removing its 'answered' status. Use this to revert a ticket's status after it was previously marked as answered, typically when additional follow-up is needed from the support team. This action is idempotent - calling it on an already u…

Write actionRisk level 2 of 5API key connection
Use Supportbee Mark Ticket As Unanswered

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Inputs

  • id
    Required
    The unique numeric ID of the ticket to mark as unanswered. Obtain this from list_tickets or create_ticket actions.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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