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AppsSupportbee ToolsSupportbee Get Avg First Response Time Report
Supportbee Tools

Supportbee Get Avg First Response Time Report

Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require admin API token access. Data is limited to…

Write actionRisk level 2 of 5API key connection
Use Supportbee Get Avg First Response Time Report

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Inputs

  • teaminteger
    Filter data points by team ID. Only reports for the specified team will be returned.
  • userinteger
    Filter data points by agent ID. Only reports for the specified agent will be returned.
  • labelstring
    Filter data points by label name. Only tickets with this label will be included in the report.
  • sincestring
    Start of reporting period. Accepts various date formats: ISO 8601 (e.g., '2023-01-01T00:00:00Z'), YYYY-MM-DD (e.g., '2023-01-01'), or verbose formats (e.g., '15th Feb 2023'). Data points returned for max 30 days window.
  • untilstring
    End of reporting period. Accepts various date formats: ISO 8601 (e.g., '2023-01-31T23:59:59Z'), YYYY-MM-DD (e.g., '2023-01-31'), or verbose formats. Data points returned for max 30 days window.

Observable output

  • data
    Required
    Data from the action execution
  • errorstring
    Error if any occurred during the execution of the action
  • successfulboolean
    Required
    Whether or not the action execution was successful or not

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