Tool to retrieve average first response time data points over time. Use when analyzing first-response performance metrics for support tickets. Returns time-series data with response times in seconds and Unix timestamps. Reports require admin API token access. Data is limited to…
teamintegerFilter data points by team ID. Only reports for the specified team will be returned.
userintegerFilter data points by agent ID. Only reports for the specified agent will be returned.
labelstringFilter data points by label name. Only tickets with this label will be included in the report.
sincestringStart of reporting period. Accepts various date formats: ISO 8601 (e.g., '2023-01-01T00:00:00Z'), YYYY-MM-DD (e.g., '2023-01-01'), or verbose formats (e.g., '15th Feb 2023'). Data points returned for max 30 days window.
untilstringEnd of reporting period. Accepts various date formats: ISO 8601 (e.g., '2023-01-31T23:59:59Z'), YYYY-MM-DD (e.g., '2023-01-31'), or verbose formats. Data points returned for max 30 days window.
dataRequiredData from the action execution
errorstringError if any occurred during the execution of the action
successfulRequiredbooleanWhether or not the action execution was successful or not
API key connection. Risk level 2 of 5.
Free Action
No published Skills explicitly reference this Action yet.