Plain Tools
Plain is a collaborative support platform for B2B support teams, offering a modern, AI-powered interface to consolidate support channels and assist customers efficiently.
Use Plain Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Plain Tools. Choose from 22 supported Actions. Review each execution in Audit.
Connect Plain Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
IntegrationPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Plain Add Customer To GroupTool to add a customer to one or more customer groups. Use when you have a customer and groups ready.
- Plain Create Customer GroupCreates a new customer group in Plain for organizing and segmenting customers. Customer groups allow you to categorize customers (e.g., by pricing tier, feature access, or support level) and manage them more effectively in your support workflow. Each group has a unique key, disp…
- Plain Create ThreadTool to create a new thread. Use after obtaining valid customer identifier.
- Plain Delete CustomerTool to delete a customer from the system. Use when you need to remove a customer by their ID.
- Plain Delete UserTool to delete a user from the system. Use when you need to remove a user by their ID after confirming existence.
- Plain Fetch CompanyTool to fetch company details by ID. Use when you need the full profile of a company, including name, domain, contract value, owner info, and timestamps.
- Plain Fetch IssuesFetches external issue tracker links (Jira, Linear, GitHub, etc.) associated with a customer's threads. Returns a flattened list of all issue links across the customer's threads, including the thread context for each issue. Useful for getting a complete view of all external issu…
- Plain Fetch TierTool to fetch a tier by its ID. Use when you have a tier ID and need its metadata before proceeding. Example: "Fetch tier with ID tier_123".
- Plain Get Customer By EmailFetch customer details by email address. Returns customer information if found, or null if no customer exists with that email.
- Plain Get Customer By IdTool to retrieve details of a specific customer by their unique ID. Use after obtaining the customer's ID to fetch their complete record.
- Plain Get CustomersTool to fetch a list of customers. Use when retrieving multiple customer records with pagination, filtering, or sorting.
- Plain Get Thread By IdFetches comprehensive details of a specific thread by ID, including customer info, status, priority, labels, and assignments. Returns null if thread not found.
- Plain Get User By IdFetch workspace user/team member by ID. Returns detailed information about a workspace team member including their name, email, status, and avatar. Note: This fetches workspace users (team members), not customers. Use GET_CUSTOMER_BY_ID for customer data.
- Plain List Customer GroupsTool to list all customer groups. Use when you need to retrieve group metadata with optional pagination or filters.
- Plain List TiersTool to retrieve a list of tiers with pagination. Use when you need to browse available tiers after determining pagination cursors. Example: 'List tiers with first=25'.
- Plain Query ThreadsTool to retrieve a paginated list of threads. Use when you need to list threads with optional status filtering.
- Plain Remove Customer From GroupRemoves a customer from one or more customer groups in Plain. Use this action to revoke customer group memberships. The customer must be a member of the specified group(s) - attempting to remove a customer from a group they're not in will result in an error. Groups can be identi…
- Plain Run Graphql QueryExecute any GraphQL query or mutation against Plain API. Use when no specific action exists or for complex operations like thread timelines, advanced filtering, and custom data retrieval. Supports queries, mutations, fragments, and variables.
- Plain Send MessageTool to send a new message within a thread. Use after identifying the thread and preparing message content.
- Plain Update CompanyUpserts (creates or updates) a company in Plain. Provide either companyId (for updating an existing company by ID) or companyDomainName (for upserting by domain). Use this to create new companies, update existing company details (name, domain, contract value), or assign account…
- Plain Update ThreadTool to update a thread's title. Use when renaming a thread after confirming its ID.
- Plain Upsert CustomerTool to upsert (create or update) a customer. Use when syncing or ensuring a customer record exists before subsequent actions.
Provider sources
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