Freshdesk Tools
Freshdesk List All Ticket Conversations
Tool to retrieve all conversations of a specific ticket in Freshdesk. Use when you need to view all messages, notes, and replies associated with a ticket.FreeWrite action
Actions for AI agents
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Showing 14857-14880 of 33242 Actions, ordered by recent successful use.
- Freshdesk Tools
Freshdesk List Automation Rules
Tool to list all automation rules for a specific automation type in Freshdesk. Use when you need to retrieve all automation rules for ticket creation, time-based triggers, or ticket updates.FreeWrite action - Freshdesk Tools
Freshdesk List Discussions
Tool to retrieve all forum categories (discussions) from Freshdesk. Use when you need to list all discussion categories available in the account. Supports pagination via page parameter.FreeWrite action - Freshdesk Tools
Freshdesk List Discussions Topics
Tool to retrieve all discussion topics within a specified forum in Freshdesk. Use when you need to list topics in a specific forum. Supports pagination and filtering by user participation.FreeWrite action - Freshdesk Tools
Freshdesk List Email
Tool to retrieve all email mailbox configurations from Freshdesk account. Use when you need to view support email addresses, mailbox settings, or filter mailboxes by product, group, or status.FreeWrite action - Freshdesk Tools
Freshdesk List Email Configs
Retrieve all email configurations from a Freshdesk account. Returns a list of email configs including support email addresses, associated products, groups, and active status. Useful for viewing mailbox configurations or finding email config IDs needed for other operations.FreeWrite action - Freshdesk Tools
Freshdesk List Forums In Category
Tool to retrieve all forums within a specified category in Freshdesk. Use when you need to list all forums that exist within a specific forum category. Supports pagination via page and per_page parameters.FreeWrite action - Freshdesk Tools
Freshdesk List Monitored Topics
Tool to retrieve all discussion topics that are monitored/followed by a specific user in Freshdesk. Use when you need to list topics a user is following.FreeWrite action - Freshdesk Tools
Freshdesk List Participated Topics
Tool to retrieve discussion topics that a user has participated in by creating or commenting. Use when you need to list topics where a specific user has been active. Only admins can fetch topics for other users; without user_id, returns authenticated user's topics.FreeWrite action - Freshdesk Tools
Freshdesk List Products
Tool to retrieve all products configured in Freshdesk account. Use when you need to get the complete list of products available for support and ticket categorization.FreeWrite action - Freshdesk Tools
Freshdesk List Roles
Tool to retrieve all roles available in the Freshdesk system with their permissions and details. Use when you need to get the complete list of roles for agents and collaborators.FreeWrite action - Freshdesk Tools
Freshdesk List Satisfaction Ratings
Tool to retrieve all customer satisfaction survey ratings from Freshdesk. Use when you need to view satisfaction ratings, optionally filtered by creation date. By default, only returns results from the previous month unless created_since parameter is specified.FreeWrite action - Freshdesk Tools
Freshdesk List Sla Policies
Tool to retrieve all SLA (Service Level Agreement) policies in Freshdesk. Use when you need to get the complete list of SLA policies with their configurations, targets, and applicability conditions.FreeWrite action - Freshdesk Tools
Freshdesk List Solution Articles
Tool to retrieve all solution articles within a specified folder in Freshdesk. Use when you need to list all articles that exist within a specific solution folder.FreeWrite action - Freshdesk Tools
Freshdesk List Solution Categories
Tool to retrieve all solution categories in Freshdesk. Use when you need to list all available solution categories in the knowledge base.FreeWrite action - Freshdesk Tools
Freshdesk List Solution Folders
Tool to retrieve all folders within a specified solution category in Freshdesk. Use when you need to list all folders that exist within a specific solution category.FreeWrite action - Freshdesk Tools
Freshdesk List Solution Subfolders
Tool to list all subfolders within a specific solution folder in Freshdesk. Use when you need to retrieve the child folders of a parent folder in the knowledge base hierarchy.FreeWrite action - Freshdesk Tools
Freshdesk List Solutions Category Folders Translated
Tool to retrieve all translated solution folders in a category. Use when you need to list all folders in a specific language for a given solution category.FreeWrite action - Freshdesk Tools
Freshdesk List Specific Section Details
Tool to retrieve details of a specific section within a ticket field in Freshdesk. Use when you need to view information about a particular dynamic section including its label, associated choices, and contained fields.FreeWrite action - Freshdesk Tools
Freshdesk List Surveys
Tool to retrieve all surveys from a Freshdesk account. Use when you need to view the list of surveys, optionally filtered by state (active or inactive). Note that only one survey can be active at any given time.FreeWrite action - Freshdesk Tools
Freshdesk List Ticket Fields
Tool to list all ticket fields configured in Freshdesk. Use when you need to retrieve metadata about all ticket field definitions including both default and custom fields.FreeWrite action - Freshdesk Tools
Freshdesk List Ticket Forms
Tool to retrieve all ticket forms from Freshdesk. Use when you need to view the list of available ticket forms, optionally with pagination or portal associations.FreeWrite action - Freshdesk Tools
Freshdesk List Ticket Satisfaction Ratings
Tool to list all satisfaction ratings of a ticket. Use when you need to retrieve customer feedback and survey responses for a specific ticket.FreeWrite action - Freshdesk Tools
Freshdesk List Tickets Watchers
Tool to list all watchers subscribed to a specific Freshdesk ticket. Use when you need to see who is following a ticket and receiving notifications for updates.FreeWrite action