Freshdesk Tools
Freshdesk List Ticket Forms
Tool to retrieve all ticket forms from Freshdesk. Use when you need to view the list of available ticket forms, optionally with pagination or portal associations.FreeWrite action
Actions for AI agents
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Showing 14881-14904 of 33242 Actions, ordered by recent successful use.
- Freshdesk Tools
Freshdesk List Ticket Satisfaction Ratings
Tool to list all satisfaction ratings of a ticket. Use when you need to retrieve customer feedback and survey responses for a specific ticket.FreeWrite action - Freshdesk Tools
Freshdesk List Tickets Watchers
Tool to list all watchers subscribed to a specific Freshdesk ticket. Use when you need to see who is following a ticket and receiving notifications for updates.FreeWrite action - Freshdesk Tools
Freshdesk List Time Entries
Tool to retrieve all time entries from Freshdesk with optional filtering by company, agent, execution time range, and billable status. Use when you need to view time logs across tickets with support for pagination.FreeWrite action - Freshdesk Tools
Freshdesk List Topic Comments2
Tool to list all comments on a specific discussion topic with pagination support. Use when you need to retrieve comments from a topic with control over page size and pagination.FreeWrite action - Freshdesk Tools
Freshdesk List Translated Solution Articles
Tool to view all translated solution articles in a folder for a specific language. Use when you need to retrieve all articles from a folder in a particular language translation.FreeWrite action - Freshdesk Tools
Freshdesk List Translated Subfolders
Tool to list all translated subfolders within a parent folder in Freshdesk. Use when you need to retrieve subfolders in a specific language for a given folder.FreeWrite action - Freshdesk Tools
Freshdesk Patch Admin Groups Agents
Tool to add or remove agents in a Freshdesk group. Use when you need to modify the list of agents assigned to a specific group by providing an array of agent IDs.FreeWrite action - Freshdesk Tools
Freshdesk Remove Watcher
Tool to remove the authenticated user as a watcher from a Freshdesk ticket. Use when you need to stop receiving email notifications for ticket updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require additional…FreeWrite action - Freshdesk Tools
Freshdesk Reply To Forward Ticket
Tool to reply to or forward a ticket to external email addresses. Use when you need to send a ticket reply to specific email recipients outside the normal ticket flow.FreeWrite action - Freshdesk Tools
Freshdesk Reply To Ticket
Tool to create a public reply to an existing support ticket in Freshdesk. Use when an agent needs to respond to a ticket. The reply is sent to the ticket requester and any CC'd recipients. Supports both plain text and HTML content, file attachments, and email distribution contro…FreeWrite action - Freshdesk Tools
Freshdesk Search Agents
Tool to search and filter agents in Freshdesk. Use when you need to find agents by email, phone, mobile, or state (fulltime/occasional).FreeWrite action - Freshdesk Tools
Freshdesk Search Companies
Tool to search and filter companies in Freshdesk using query strings with custom fields. Use when you need to find companies based on searchable fields like created_at, updated_at, or custom company fields. Note: Standard fields like 'name' are NOT searchable and will cause vali…FreeWrite action - Freshdesk Tools
Freshdesk Search Company
Tool to search for companies using autocomplete functionality in Freshdesk. Use when you need to quickly find companies by name or partial name keyword for autocomplete suggestions.FreeWrite action - Freshdesk Tools
Freshdesk Search Contacts
Tool to search and filter contacts in Freshdesk using query-based search. Use when you need to find contacts based on fields like email, phone, mobile, company_id, or other searchable contact attributes.FreeWrite action - Freshdesk Tools
Freshdesk Search Contacts Autocomplete
Tool to search for contacts using autocomplete functionality in Freshdesk. Use when you need to quickly find contacts by name, email, or other contact attributes for autocomplete suggestions.FreeWrite action - Freshdesk Tools
Freshdesk Search Solution Articles
Tool to search solution articles in Freshdesk knowledge base by keyword. Use when you need to find articles by searching titles and content.FreeWrite action - Freshdesk Tools
Freshdesk Toggle Timer
Tool to toggle the timer on a time entry to start or stop time tracking. Use when you need to start tracking time on a stopped timer or stop a currently running timer.FreeWrite action - Freshdesk Tools
Freshdesk Update Admin Group
Tool to update an existing admin-level support agent group in Freshdesk. Use when you need to modify group details such as name, description, assigned agents, or escalation settings at the admin level.FreeWrite action - Freshdesk Tools
Freshdesk Update Admin Ticket Field
Tool to update an existing ticket field configuration in Freshdesk. Use when you need to modify field properties such as labels, visibility settings, or requirement flags.FreeWrite action - Freshdesk Tools
Freshdesk Update Admin Ticket Field Section
Tool to update a section within a ticket field in Freshdesk. Use when you need to modify section properties like label, associated choices, or contained fields.FreeWrite action - Freshdesk Tools
Freshdesk Update Agent
Tool to update an existing agent's information in Freshdesk. Use when you need to modify agent details such as email, permissions, signature, skills, groups, roles, or focus mode.FreeWrite action - Freshdesk Tools
Freshdesk Update Agent Availability
Tool to update agent availability settings in Freshdesk. Use when you need to modify an agent's load settings by changing assignment limits for different channels.FreeWrite action - Freshdesk Tools
Freshdesk Update Automations
Tool to update an existing automation rule in Freshdesk. Use when you need to modify automation rule properties like name, description, active status, conditions, or actions. Supports ticket creation rules (type 1), time-based triggers (type 3), and ticket update rules (type 4).FreeWrite action