Freshdesk Tools
Freshdesk Update Admin Ticket Field
Tool to update an existing ticket field configuration in Freshdesk. Use when you need to modify field properties such as labels, visibility settings, or requirement flags.FreeWrite action
Actions for AI agents
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Showing 14905-14928 of 33242 Actions, ordered by recent successful use.
- Freshdesk Tools
Freshdesk Update Admin Ticket Field Section
Tool to update a section within a ticket field in Freshdesk. Use when you need to modify section properties like label, associated choices, or contained fields.FreeWrite action - Freshdesk Tools
Freshdesk Update Agent
Tool to update an existing agent's information in Freshdesk. Use when you need to modify agent details such as email, permissions, signature, skills, groups, roles, or focus mode.FreeWrite action - Freshdesk Tools
Freshdesk Update Agent Availability
Tool to update agent availability settings in Freshdesk. Use when you need to modify an agent's load settings by changing assignment limits for different channels.FreeWrite action - Freshdesk Tools
Freshdesk Update Automations
Tool to update an existing automation rule in Freshdesk. Use when you need to modify automation rule properties like name, description, active status, conditions, or actions. Supports ticket creation rules (type 1), time-based triggers (type 3), and ticket update rules (type 4).FreeWrite action - Freshdesk Tools
Freshdesk Update Canned Response
Tool to update an existing canned response in Freshdesk. Use when you need to modify the title, content, folder location, visibility, or group access of a canned response template.FreeWrite action - Freshdesk Tools
Freshdesk Update Canned Response Folder
Updates the name of an existing canned response folder in Freshdesk. Use this to rename folders that organize canned response templates.FreeWrite action - Freshdesk Tools
Freshdesk Update Companies
Tool to update an existing company's information in Freshdesk. Use when you need to modify company details, domains, or custom fields.FreeWrite action - Freshdesk Tools
Freshdesk Update Contact
Tool to update an existing contact's information in Freshdesk. Use when you need to modify contact details such as name, email, phone, job title, or custom fields.FreeWrite action - Freshdesk Tools
Freshdesk Update Contact Field
Tool to update a contact field's configuration in Freshdesk. Use when you need to modify field properties like labels, requirements, or visibility settings for agents and customers.FreeWrite action - Freshdesk Tools
Freshdesk Update Contact Make Agent
Tool to convert a contact into an agent in Freshdesk. Use when you need to grant a contact access to the helpdesk as an agent with specific permissions and roles.FreeWrite action - Freshdesk Tools
Freshdesk Update Conversations
Tool to update the content of a conversation note in Freshdesk. Use when you need to modify existing public or private notes. Note: Only public and private notes can be edited, not incoming replies. The 'private' parameter cannot be modified.FreeWrite action - Freshdesk Tools
Freshdesk Update Discussion Category
Tool to update an existing discussion category in Freshdesk forums. Use when you need to modify the name or description of a forum category.FreeWrite action - Freshdesk Tools
Freshdesk Update Discussion Comment
Tool to update an existing comment in a discussion forum. Use when you need to edit the content of a comment in Freshdesk discussions.FreeWrite action - Freshdesk Tools
Freshdesk Update Discussion Forum
Tool to update an existing discussion forum in Freshdesk. Use when you need to modify forum details such as name, description, category, type, or visibility settings.FreeWrite action - Freshdesk Tools
Freshdesk Update Discussion Topic
Tool to update an existing discussion topic in Freshdesk. Use when you need to modify a topic's title, message, lock status, or other properties.FreeWrite action - Freshdesk Tools
Freshdesk Update Email Settings
Tool to update mailbox settings for email handling in Freshdesk. Use when you need to configure email behavior such as personalized replies, ticket threading, auto-response detection, or agent conversation settings.FreeWrite action - Freshdesk Tools
Freshdesk Update Notification Email Bcc
Tool to update automatic BCC email addresses for all ticket communications in Freshdesk. Use when you need to configure which email addresses should automatically receive BCC copies of all outgoing emails.FreeWrite action - Freshdesk Tools
Freshdesk Update Sla Policies
Tool to update an existing SLA (Service Level Agreement) policy in Freshdesk. Use when you need to modify service level targets, policy settings, or applicability conditions for an SLA policy.FreeWrite action - Freshdesk Tools
Freshdesk Update Solution Category
Tool to update an existing solution category in Freshdesk. Use when you need to modify the name or description of a solution category.FreeWrite action - Freshdesk Tools
Freshdesk Update Solution Folder
Tool to update an existing solution folder in Freshdesk knowledge base. Use when you need to modify folder properties such as name, description, visibility settings, or folder hierarchy.FreeWrite action - Freshdesk Tools
Freshdesk Update Solutions
Tool to update an existing solution article in Freshdesk. Use when you need to modify the title, description, status, tags, or SEO metadata of a solution article. All parameters are optional; only include fields you want to update.FreeWrite action - Freshdesk Tools
Freshdesk Update Ticket
Tool to update an existing ticket in Freshdesk. Use when you need to modify ticket attributes like subject, priority, status, description, or custom fields.FreeWrite action - Freshdesk Tools
Freshdesk Update Ticket Bulk Watch
Tool to add the authenticated user as a watcher to multiple tickets in a single bulk operation. Use when you need to follow multiple tickets and receive email notifications for their updates. Returns lists of succeeded and failed ticket IDs.FreeWrite action