Onedesk Tools
OneDesk is an all-in-one platform combining help desk and project management functionalities, enabling teams to manage customer support and project tasks seamlessly.
Use Onedesk Tools with AI agents
Aident Loadout lets Claude Code, Codex, Cursor, and other supported agents call Onedesk Tools. Choose from 24 supported Actions. Review each execution in Audit.
Connect Onedesk Tools once through Aident Vault. Your agent can use the supported Actions without receiving the underlying credential.
Category
IntegrationPricing and payment
- Pricing
- Free in Loadout. Provider charges may apply when using a personally connected account.
- Unified payment
- Not currently supported. Connect a provider account when required.
Included Actions
- Onedesk Create WorklogCreate a worklog entry to track time spent on a work item (task, ticket, project, etc.). Records the start and finish time, work hours, completion percentage, and billability. Use this after obtaining a valid item_id from actions like GET_TASK_DETAILS.
- Onedesk Delete AttachmentDelete a specific attachment from OneDesk by its ID. To use this tool, provide the attachment_id. Note that the OneDesk Public API has limited attachment management capabilities. Attachments are typically associated with items (tickets/tasks) and can be viewed via GET_ATTACHMENT…
- Onedesk Delete CommentDeletes a comment from OneDesk by its ID. Use this tool to permanently remove a comment when it's no longer needed. Note: OneDesk's Public API has limited DELETE support for comments. This action tries multiple possible endpoints to maximize compatibility. Comments may be referr…
- Onedesk Delete CustomerDeletes a customer from OneDesk using the DELETE /customers/{id} endpoint. This action permanently removes the customer record from the OneDesk account. Returns: - success=true: Customer was successfully deleted (HTTP 200/202/204) - success=false: Customer not found or already d…
- Onedesk Delete MessageDeletes a message from OneDesk by its unique message ID. Returns success if the message is deleted or doesn't exist (idempotent operation). Use this when you need to permanently remove a message from the system.
- Onedesk Delete ProjectDelete a project in OneDesk by its ID. **API LIMITATION**: The OneDesk Public API does not support DELETE operations. DELETE requests return 405 Method Not Allowed on /rest/public/items endpoints. The public API only supports: - POST /items/ (create) - GET /items/id/{id} (retrie…
- Onedesk Delete RequirementDelete a requirement from OneDesk. Requirements in OneDesk are work items used for product development, feature requests, and specifications. They are one of the core work item types (tickets, tasks, requirements, issues). IMPORTANT: This operation may not be supported by all On…
- Onedesk Delete TaskTool to delete a specific task. Use when you need to remove an existing task by its ID after confirming its details.
- Onedesk Delete TicketDeletes a ticket from OneDesk by its internal ID. Use this tool to permanently remove a ticket when it's no longer needed. The ticket will be moved to the 'Deleted Items' project and scheduled for permanent deletion after 7 days. Note: OneDesk's Public API has limited DELETE sup…
- Onedesk Delete TimesheetTool to delete a timesheet by its ID. Use when you need to remove a specific timesheet after confirming it's no longer needed. Example: {'timesheet_id': 123}
- Onedesk Delete UserDeletes a user from OneDesk by their unique user ID. This action permanently removes the specified user from the OneDesk account. Use this only after confirming the user should be removed from the system. **Important Notes:** - The OneDesk Public API has limited user management…
- Onedesk Get AttachmentsRetrieve attachments for a specific item by its external ID. IMPORTANT: The OneDesk Public API (/rest/public) has limited functionality and does NOT provide: - A dedicated attachments list endpoint - Ability to list all attachments across items - Endpoints to retrieve items by i…
- Onedesk Get Comment DetailsRetrieve detailed information for a specific comment by its ID. This action attempts to fetch comment details from OneDesk using the comment ID. It tries multiple endpoint patterns to maximize compatibility with different API versions. Note: The OneDesk Public REST API has limit…
- Onedesk Get CommentsAttempts to retrieve comments (discussion posts) from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public REST API does not provide an endpoint to list or retrieve comments. According to OneDesk's API documentation, the public API only supports: - Creating items: POST /rest/pu…
- Onedesk Get FeedbackRetrieve all feedback items from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide a GET endpoint to list feedback items. The public API only supports: - Creating items via POST /rest/public/items/ - Retrieving specific items by external ID via GET /rest…
- Onedesk Get Feedback DetailsRetrieve detailed information about a specific item in OneDesk by its internal ID. This endpoint retrieves ANY type of item (Tickets, Tasks, Feedback, etc.), not just feedback items. Use this action when you have an item's internal ID and need comprehensive details including: -…
- Onedesk Get Issue DetailsRetrieve comprehensive details of a specific issue by its ID. This action fetches full information about an issue including its title, description, status, priority, creation/update timestamps, and other metadata. Use this when you need detailed information about a specific issu…
- Onedesk Get IssuesRetrieve a list of issues from OneDesk. **API LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve issues. The public API only supports: 1. Creating items via POST /rest/public/items/ 2. Retrieving specific items by external ID via GET /rest/publ…
- Onedesk Get MessagesTool to retrieve a list of messages from OneDesk. **IMPORTANT LIMITATION**: The OneDesk Public API does not provide an endpoint to list or retrieve messages. The public API only supports: 1. Creating items via POST /rest/public/items/ 2. Retrieving specific items by ID via GET /…
- Onedesk Get RequirementsRetrieve a list of requirements from OneDesk. **IMPORTANT LIMITATION**: This action cannot function as intended because the OneDesk Public API does not provide an endpoint to list or retrieve requirements. The OneDesk Public API (/rest/public) only supports: - Creating items: PO…
- Onedesk Get Task DetailsRetrieves comprehensive details of a specific task/item in OneDesk by its ID. Use this tool when you need complete information about a task including its title, description, status, assignee, priority, due date, and project association. OneDesk uses 'items' to represent various…
- Onedesk Get TicketsRetrieve tickets from OneDesk by querying a range of item IDs. **API LIMITATION WORKAROUND**: The OneDesk Public API does not provide a direct endpoint to list all tickets. This action works around this by: 1. Querying individual items by ID within the specified range (start_id…
- Onedesk Get Timesheet DetailsTool to retrieve details of a specific timesheet entry. Use when you have the `timesheet_id` and need full metadata (user, project, hours, dates). Tries multiple endpoint/header variants and gracefully falls back in restricted environments.
- Onedesk Get WorklogsRetrieve a list of worklogs from OneDesk with optional filtering and pagination. This action attempts to list worklogs by trying multiple candidate endpoints and parameter formats. Note: The OneDesk Public API has limited endpoint support. If no worklogs endpoint is available, t…
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