Actions for AI agents

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Showing 14689-14712 of 33142 Actions, ordered by recent successful use.

Freshdesk Tools
Freshdesk Add Note To Ticket
Tool to add a private or public note to an existing ticket in Freshdesk. Use when you need to add internal comments or public notes to a ticket. Notes can be private (agent-only) or public, and can include HTML content.
FreeWrite action
Freshdesk Tools
Freshdesk Add Ticket User Access
Tool to add agent access to a specific ticket in Freshdesk. Use when you need to grant agent(s) permission to view or interact with a ticket. The endpoint accepts agent IDs (not contact IDs) and returns the list of agent IDs that have access to the ticket.
FreeWrite action
Freshdesk Tools
Freshdesk Add Watcher
Tool to add the authenticated user as a watcher to a Freshdesk ticket. Use when you need to follow a ticket's progress and receive email notifications for updates like replies or status changes. The API automatically uses the authenticated user's credentials and does not require…
FreeWrite action
Freshdesk Tools
Freshdesk Bulk Unwatch Tickets
Tool to remove the authenticated user as a watcher from multiple Freshdesk tickets in bulk. Use when you need to stop following multiple tickets at once and stop receiving email notifications for their updates. The API automatically uses the authenticated user's credentials.
FreeWrite action
Freshdesk Tools
Freshdesk Bulk Update Tickets
Tool to update multiple tickets simultaneously in bulk. The bulk update operation runs asynchronously in the background, and returns a job_id to track progress. Use when you need to modify the same properties across multiple tickets efficiently.
FreeWrite action
Freshdesk Tools
Freshdesk Cancel Contact Import
Tool to cancel an ongoing contact import operation in Freshdesk. Use when you need to halt a contact import process that is currently running.
FreeWrite action
Freshdesk Tools
Freshdesk Create Admin
Tool to create a new admin group in Freshdesk. Use when you need to create a new admin group with specific agents, escalation settings, and automatic assignment configuration.
FreeWrite action
Freshdesk Tools
Freshdesk Create Admin Group
Tool to create a new admin-level support agent group in Freshdesk. Use when you need to create groups for organizing support agents and managing ticket routing at the admin level.
FreeWrite action
Freshdesk Tools
Freshdesk Create Admin Ticket Field
Tool to create a new custom ticket field in Freshdesk. Use when you need to add a new field definition for capturing additional ticket information (e.g., priority level, customer type, issue category). The field type can be text, number, dropdown, checkbox, date, or paragraph.
FreeWrite action
Freshdesk Tools
Freshdesk Create Admin Ticket Field Section
Tool to create a new section within a ticket field in Freshdesk. Use when you need to add conditional field sections that appear based on selected dropdown choices.
FreeWrite action
Freshdesk Tools
Freshdesk Create Agents
Tool to create multiple agents in Freshdesk in a single bulk operation. Use when you need to add multiple agents at once. This is an asynchronous operation that returns a job_id for tracking the creation status.
FreeWrite action
Freshdesk Tools
Freshdesk Create Canned Response
Tool to create a new canned response in Freshdesk. Use when you need to create a reusable message template that agents can quickly insert into tickets.
FreeWrite action
Freshdesk Tools
Freshdesk Create Canned Response Bulk
Tool to create multiple canned responses in bulk via asynchronous operation. Use when you need to add multiple canned responses at once to your Freshdesk account. Returns a job_id that can be used to track the operation status.
FreeWrite action
Freshdesk Tools
Freshdesk Create Canned Response Folder
Tool to create a new canned response folder in Freshdesk. Use when you need to organize canned response templates into folders.
FreeWrite action
Freshdesk Tools
Freshdesk Create Companies
Tool to create a new company in Freshdesk. Use when you need to add a customer organization to your Freshdesk account. Companies can hold multiple contacts and are automatically associated with contacts based on email domain matching.
FreeWrite action
Freshdesk Tools
Freshdesk Create Contact
Tool to create a new contact in Freshdesk. Use when you need to add a customer or user to your Freshdesk account. IMPORTANT: The 'employee_id' custom field is mandatory for this Freshdesk instance.
FreeWrite action
Freshdesk Tools
Freshdesk Create Contact Fields
Tool to create a new custom contact field in Freshdesk. Use when you need to add a new field definition for storing custom contact information (e.g., job title, department, customer type). The field type can be text, number, dropdown, checkbox, date, or paragraph.
FreeWrite action
Freshdesk Tools
Freshdesk Create Discussion Category
Tool to create a new discussion category in Freshdesk forums.
FreeWrite action
Freshdesk Tools
Freshdesk Create Discussion Forum Topic
Tool to create a new topic in a Freshdesk discussion forum. Use when you need to post a new discussion topic or thread in a specific forum.
FreeWrite action
Freshdesk Tools
Freshdesk Create Discussion Topic Comment
Tool to create a new comment on a discussion forum topic. Use when you need to add a comment to an existing topic in Freshdesk discussions.
FreeWrite action
Freshdesk Tools
Freshdesk Create Email
Tool to create a new email mailbox in Freshdesk. Use when you need to add a support email address that automatically creates tickets from incoming emails. Requires valid product_id and group_id.
FreeWrite action
Freshdesk Tools
Freshdesk Create Forum
Tool to create a new forum within a category in Freshdesk discussions. Use when you need to add a new forum to organize discussions within a specific category.
FreeWrite action
Freshdesk Tools
Freshdesk Create Sla Policies
Tool to create a new SLA (Service Level Agreement) policy in Freshdesk. Use when you need to establish service level targets for ticket response and resolution times based on priority levels.
FreeWrite action
Freshdesk Tools
Freshdesk Create Solution Article
Tool to create a new solution article in a Freshdesk knowledge base folder. Use when you need to add documentation, FAQs, or help content to your knowledge base.
FreeWrite action

Freshdesk Add Note To Ticket

Freshdesk Add Ticket User Access

Freshdesk Add Watcher

Freshdesk Bulk Unwatch Tickets

Freshdesk Bulk Update Tickets

Freshdesk Cancel Contact Import

Freshdesk Create Admin

Freshdesk Create Admin Group

Freshdesk Create Admin Ticket Field

Freshdesk Create Admin Ticket Field Section

Freshdesk Create Agents

Freshdesk Create Canned Response

Freshdesk Create Canned Response Bulk

Freshdesk Create Canned Response Folder

Freshdesk Create Companies

Freshdesk Create Contact

Freshdesk Create Contact Fields

Freshdesk Create Discussion Category

Freshdesk Create Discussion Forum Topic

Freshdesk Create Discussion Topic Comment

Freshdesk Create Email

Freshdesk Create Forum

Freshdesk Create Sla Policies

Freshdesk Create Solution Article